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| F.A.Q.
This page contains answers to common
questions handled by our staff, along with some tips and tricks
that we have found useful and presented here as questions. |
Yes! We can monitor and service all brands.
We accept cash, checks, money orders, Visa and Mastercard, both
debit and credit cards. To pay your monthly monitoring via Visa or
Mastercard, give us a call during normal business hours, and we will
mail you a receipt. We prefer a minimum of two months payment per
transaction.
We are your best option when choosing an alarm company. Global
has been locally owned & operated by Don Green Jr. for 33 years. We
answer calls 24 hours per day, everyday of the year. Global service
requests are handled locally and promptly. With other alarm companies, you can
wait over three weeks for urgent service requests, and be required
to pay overtime service charges for them. With Global, same-day
service for urgent problems is the norm. We
care for all of our customers, and it shows through our dedication
to them and to their security needs. We do not use subcontractors to
install or service our systems. All of our technicians are state
board approved, and up-to-date on all the latest training. Our
central monitoring station is both UL Listed and Approved, with
dispatch and response times in seconds by a 24-hour, full staff of
highly-trained, state board approved monitors providing a proven
quality and ability of service unmatched by any other company
in East Texas.
Yes! Just give us a call and we will get one to you.
Signs and stickers often fade with time, or get damaged. We will
happily drop by and replace your sign or stickers for you, no
charge.
Your system should be tested at least once per month, to assure
all door and window contacts are properly working, and that your
phone line is still connected to the alarm system, to allow signals
to get through to us. To test your system, simply give us a call,
and we can put your account on test, so you can set your alarm off
without us dispatching the police.
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